Hitch is an API support platform that helps providers manage their conversations with developers from raising visibility of an API, to onboarding and ongoing engagement.
Our customers report an 80% reduction in support tickets by automating their first tier support interactions and knowledge base maintenance through our machine learning technology.
- 24/7 Automated 1st level support
- Real-time escalation methods
- Self-maintained API knowledge base
- Multichannel: web, email, chat
- Works seamlessly with your existing tools: Zendesk, Slack, HipChat, Github
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